1. General Rules
1.1 Notwithstanding any translation of these rules, the English Language version of the rules contained on the website shall be controlling in all respects and any rights or obligations of any party shall be construed solely be reference to such English Language rules.
1.2 The company reserves the right to make changes to these rules, terms and conditions. Notification of any change to these terms and conditions will be made in advance of any changes coming into effect. Any such notification will be made in these terms and conditions and all editions will include current version number and the date.
1.3 A client is deemed to have accepted these rules by opening an account or by placing a bet on the website.
1.4 The company reserves the right to refuse the whole or part of any bet and to make ambiguous bets void. No bets will unreasonably be declared void.
1.5 All references to “we” and “our” shall refer to “Logflex MT Limited” according to the context in which they are stated.
1.6 We shall treat any breach of these Terms and Conditions as a serious matter and we may take any steps at law which we deem fit and proper to protect our interests.
1.7 Any information given out by Customer Service agents is a guide only, and is subject to the company rules listed above. Although we will make every endeavour to make sure the information supplied to the customer is correct, ultimately it is customer's responsibility to ensure that they understand what they are betting on and the terms and conditions.
1.8 Novicasino.com is licensed and regulated by the Malta Gaming Authority (license number MGA/CRP/186/2010, issued on the 5th July 2019).
2. Client’s responsibility
2.1 The company only accepts bets from clients over the age of 18. The right to void any transactions with minors or defaulters is reserved.
2.2 It is the client's responsibility to ensure they keep the username and security details confidential. In the event that a client is worried that this may no longer be the case they should notify the company immediately whereupon new details may be given and any future transactions under the previous details will be void.
2.3 The company reserves the right to refuse to open a betting account.
2.4 The company reserves the right to close an account in its sole discretion without being obligated to explain the reason. In such cases, any funds in player's account will be remitted to the player.
2.5 Residents of the USA, France and Turkey are not allowed to open an account. Internet gambling may be wholly or partially restricted in some jurisdictions. If internet gambling is illegal in your jurisdiction you are not authorized to complete your registration or open an account. We accept no responsibility for internet gambling by residents in jurisdictions where it is illegal.
2.6 It is obligatory for customers when registering with us to:
- Register in their own name and surname giving accurate, correct, complete and up to date details.
- Register with correct, complete, accurate and up to date place of residence.
- Register with a valid e-mail address.
- Register with a correct fixed line home/mobile phone number.
We reserve the right to immediately close any account if it emerges that the information provided is inaccurate or insufficient.
2.7 Customers are only allowed to open an account. Opening of multiple accounts is not permitted. Should we have reasonable suspicions that any of our customers has opened multiple accounts with us, we reserve the right in our absolute discretion to freeze that customer's account or to close the account immediately and the customer shall forfeit all his winnings. Customers should also note that their original deposits will not be refunded.Customers shall also be liable towards the company for damages and costs incurred as a result of the fraud.
2.8 We specifically do not permit our customers to do any of the following:
- To act on behalf of another person or third party.
- To deposit money originating from criminal activity.
- To deposit money through a credit card which a customer is not authorized to use or knowingly receiving money from such card on in any other manner colluding with a third party to so do.
- To use in any manner whatsoever their player account or that of third parties for money laundering or any other illegal purpose.
- To use VPN's, Proxy servers, Tor Browsers, IP blockers or any type of software or service used to manipulate or obfuscate their location. This is strictly prohibited and Novicasino reserves the right to close any accounts, void any open bets and refund any deposits made minus any withdrawals,if we believe that a customer is utilising such a method.
2.9 We strictly prohibit the use of robotic, mechanical, electronic or other devices to automatically make decisions in any game whether such use is attempted or effected by one of our customers or by a guest or by any third parties. We reserve the right to immediately close any account if we have valid proof that the customer is using such means to place bets.
2.10 It is explicit stated that Logflex MT Limited reserves the right to close and suspend your Account without notice if your Account remains inactive for more than 365 days. Additionally, an administrative fee up to five (5) euros (or equivalent) per month may apply to inactive accounts. Prior to any deduction to inactive player accounts, Logflex MT Limited guarantees to make all reasonable efforts to contact all inactive users via the contact details last provided by them. For further information or queries please contact the Customer Support department.
2.11 Account Closure
If you want to stop playing with us, you may do so by closing your account either from your personal settings section of your account or by contacting the Customer Support team via:
Once you close your account, you will no longer have any access to it. In case you wish to re-activate your account, you will be required to answer additional security questions for your own safety.
If you have any concerns over your gambling activity or you feel you are at risk and require assistance in gambling responsibly, please visit the «Self-exclusion» section or contact our customer support team.
3. Deposits / Withdrawals
3.1 Funds deposited in one account cannot be transferred to another account.
3.2 Payout from the customer's account will be made through the customer's bank account or to the same credit / debit card used for deposit.
3.3 We reserve the right to request
- A clear and legible photo copy of your VISA / Mastercard card and / or your bank statement
- A picture identity card (ID) or passport
- Any other official personal identification document which we deem fit in order to ascertain and verify your age and identity and this at any time and especially prior to processing your withdrawal.
3.4 Where for any reason our customer refuses or is unable to provide us with any of the requested documents, we reserve the right in our sole,absolute discretion to freeze that customer's account or to close the account immediately and the customer shall forfeit all his winnings. Customers should also note that their original deposits may not be refunded.
3.6 The customer shall not allow any third party using the customer's login details. The customer accepts full responsibility for the consequences of allowing such activity and without derogating from the generality of any other indemnity contained herein, indemnifies and holds the company harmless in respect of any damages arising from the same.
3.7 We shall not make a payment in excess of one thousand euro (€ 1.000) (or equivalent) out of a customer's account to such customer, until the company is satisfied that the identity, age and place of residence of the customer have been suitably verified.
3.8 Bets placed by credit or debit card do not become valid until we have received payment. In the event that such payment is not forthcoming before the event that has been bet on commences, that bet automatically becomes void.
3.9 In the event that a customer requests a withdrawal prior to commencing any betting activity, we reserve the right in our sole, absolute discretion to charge the customer's account balance with the company's deposit/withdrawal expenses before processing the withdrawal.
4.1 The maximum win per bet/systembet is limited to 80,000.00€. Winnings from progressive games are exempt from this clause.
4.2 All winnings will be credited to the customer's account.
5.1 The Casino terms and conditions as set out below apply to all Novicasino customers. It must be noted that the Casino terms and conditions as they appear here, apply in combination, jointly and not separately from the terms and conditions set forth within each Casino game, as well as jointly with any other Novicasino term and condition. The terms and conditions contained within the casino game applications as well as any other Novicasino terms prevail in case there is contradiction with the provisions listed below.
5.2 At Novicasino Casino, players can choose whether to play for real money or just for fun (with Fun money). It might be a good idea to start playing with Fun money and then real money once you feel confident with the software.
5.3 Novicasino reserves the right to add and remove Games from the Website at its sole discretion.
5.4 Players can find the additional terms and conditions for each game within the games themselves that are accessible without any obligation on the player’s behalf to place a bet on the Casino.
5.5 In the event of a problem during the game which has as a result the delay of the game or its cancellation, the following apply:
5.5.1 Novicasino Casino is not liable for any downtime, server disruptions, lagging, or any technical or disturbance that is due to political or other reasons whatsoever, to the game play.
5.5.2 Novicasino Casino is not liable for any damages or losses which are deemed or alleged to have arisen out of or in connection with Novicasino Casino website(s) or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the website or its content or any errors or omissions in content.
5.5.3 In the event of a casino system malfunction all wagers are void.
5.5.4 If for any reason the player is disconnected from the Casino game, then Novicasino cannot be held responsible for any loss resulting from this disconnection. The balance of his account is recorded and the outcome of the game is in no way affected by the disconnection.
5.5.5 By placing further bets, the player accepts the result of his previous bet. Therefore, at the discretion of Novicasino, the result of the previous bet is no longer under dispute and no refund or compensation will be granted. In the event that the player considers the outcome of any of the games to be incorrect, he/she should immediately contact Novicasino’s Support and report his/her dissatisfaction.
5.5.6 In the event that a player has made a wager in a game and his/her participation is interrupted by a failure of the telecommunications system or a failure of the player’s computer system that prevents the player from continuing the game, the game shall conclude on its own and on the restoration of the system the player may view the outcome of the game in the account pages and if the player wins, the amount won will be debited immediately to his/her account.
5.5.7 If for any reason the transfer of funds between the game and the player's account is interrupted, then the matter will be investigated in cooperation with the game’s provider and where it is decided, the winnings or the betting amount will return to the player's account.
5.5.8 When a communication error or a disconnection occurs during a free spin cycle that has been awarded as a result of winning for free rotation during the game, the remaining free circles may be lost and any compensation will be given at Novicasino’s discretion.
5.6 In the event that a player is not active for a period of 20 minutes the game session is automatically terminated and the player needs to login again in order to gain access to his/her account and the games.
6.1 At Novicasino we pride ourselves on providing an exceptional level of Customer Support. Whatever the problem, our dedicated support team is ready and waiting to address the issue as quickly and effectively as possible.Should a problem arise then simply follow the below steps and it will soon be remedied.
6.2 Receipt and Recording of Complaints
6.2.1 Customers may make Complaints using any of the following methods:
a. In writing, addressed to Logflex MT Limited, at the registered address of 170, Pater House, Level 1 (Suite A190), Psaila Street, Birkirkara, BKR 9077, Malta ;
b. By email, addressed to Support team, Logflex MT Limited at [email protected]
c. By live chat, located on the company’s website within the customer support page;
6.2.2 All Complaints shall be acknowledged in writing within one (1) business day of receipt. The acknowledgement shall inform the Customer of their Complaint Reference, by whom their Complaint is to be handled.
6.2.3 Once a final decision has been made, a notification to you will be sent to your preferred method of contact. Only once Logflex MT Limited’s full complaints handling procedure has been followed and completed, can you seek external resolution from an Alternative Dispute Resolution entity (“ADR”).
6.3 External Resolution.
6.3.1 All Customers have the right to seek External Resolution of Disputes by an external ADR. The Independent Betting Adjudication Service (www.ibas-uk.com) will act as the ADR for Logflex MT Limited in respect of all players and not in its capacity as a regulator. The ADR can be contacted by email at [email protected] and contacting the ADR is free of charge for all customers.
Customers may also raise a dispute via the European Online Dispute Resolution (ODR) platform via the following link ec.europa.eu/consumers/odr/
6.4. Should you not be satisfied with the way your complaint was resolved or handled you may escalate directly to the Malta Gaming Authority by sending them an email on [email protected]
6.5. It is important that only complaints of a serious nature are escalated to the Authority.
8. Exclusion & Limitation of Liability
8.1 The contents of our website are provided "as is". Not provided any kind of guarantee, directly or indirectly, other than that resulting from the current law on the accuracy of those stated contents of the web pages. We reserve the right to revise the sites or to interrupt access to them at any time.
8.2 No liability for computer malfunctions, failure of telecommunications service or Internet connections nor attempts by you to participate in games by methods, means or ways not intended by our company.
8.3 We can suspend temporarily part or all our services for any reason in our sole discretion. We can, but we are not obliged to inform you in advance as is reasonably practicable.
9. Copyright & Access to Web Pages
9.1 By accessing Logflex MT Limited's World Wide Web pages you agree to the terms and conditions of this Agreement. You must not access our pages if you do not agree with these terms and conditions. Regarding the terms and conditions of any bonus programs we direct you to our bonus page.
10. Governing Law and Jurisdiction
You agree that your access to and use of the Services, Website(s), Software, the Information and the interpretation of these Terms and Conditions shall be governed by and construed in accordance with the laws of Malta.
Online gambling debts are enforceable by law in Malta.
11.1 As a condition of your use of this Web site, you warrant to Logflex MT Limited that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
11.2 If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
11.3 In the event of there being a discrepancy between the English language version of these terms and conditions and any other language version, the English language version will prevail.
11.4 Any rights not expressly granted herein are reserved.
12. Social Responsibility
12.1 We actively support several initiatives, including independent research, on gambling addiction. Please feel free to contact us if you feel that you are gambling too much. We can also help you get in touch with several independent gambling organizations, f.i. GamCare (www.gamcare.org.uk) or Gamblers Anonymous (www.gamblersanonymous.org).
Logflex MT Limited is a company registered in accordance with Maltese Law with registration no C 77772, registered office: 170, Pater House, Level 1 (Suite A190), Psaila Street, Birkirkara, BKR 9077,Tel: +356 3550 5996, Malta. Logflex MT Limited is licensed and regulated by the Malta Gaming Authority and holds the following licence - MGA/CRP/186/2010 issued on the 5th July 2019.Version 1.1 2/6/2020 2:46:51 PM